Firestone Complete Auto Care

I've been a loyal customer at Firestone for over 15 years, and there's a good reason for that. Unlike many other places, they don't push unnecessary repairs on you. In fact, they often discourage them if they're not needed. Their prices are fair, and they offer additional savings through the Firestone credit card. This card provides 50% off diagnostic fees, free brake inspections, discounts on repairs, and 0% financing on repairs for 6 months, among other perks. However, a word of caution: be sure to pay off the repair balance within 6 months, or you'll face a steep 28% interest rate. Overall, their honesty and value keep me coming back.

I was not very happy with the service that I got. I went there to get a tire fixed it turns out I had to have it replaced. The problem is they make you sign things without going over them. And one of them turned out to be a credit card when I thought it was just a plan for firestone. And I wasn't told until after I was midway through the application. And this was from a manager. However another person that works there that helped me the day before was very nice and very knowledgeable. And he did go out of his way to help me. He should be the manager not the one that calls himself the manager. But they really should explain things more thoroughly and be upfront about things.

Pay attention to what you’re being charged before paying. Went in for synthetic blend oil change and was almost charged full synthetic had I not noticed. Manager tried to say it was a mistake but he clearly knew what he was doing. Bet he gets a nice little bonus from doing that to customers.

Waited 3.5 hours for an oil change. I was told over the phone there was space/time in the schedule. The workers did not seem to care one bit that 5-6 people were waiting in the small lobby. Taking their time.

The first and last time I use this workshop, an hour and a half waiting to repair a tire, they come and tell me that it can't be repaired, but the problem is that you show me a small nail that wasn't there and they couldn't find the big nail. I went and showed them and I had to wait another 45 minutes to say that they cannot repair and they tell me that I have to buy a tire, I took my car to another workshop where without saying anything they repaired my tire, I only paid $30